Browse by topic
Popular articles
When to expect your first payout, why it's a little slower than the ones after it, and what to do if it's late. A completed job credits your balance right…
Why payout differs for same-size yardsDisputes & reviewsTwo properties that look the same size to you can pay differently. Here's why that happens — so you can tell a normal pricing difference from an…
Choosing the right reschedule reasonRescheduling & reliabilityWhen you reschedule a job, the app asks why. Pick the reason that actually matches your situation — every time. Here's what's on that list, what…
Understanding & improving your tierPerformance & Pro tiersUse this to find out exactly which metrics move you up a tier — from New Pro all the way to Gold or Platinum — and what to focus on this week. You start…
Required-service quote photos and waiting for approval (beyond long grass)Photos & job recordsNon-mowing required-service quotes — Cleanup and Leaf Removal — need the required before-photo, and don't start work until the customer approves the…
Background check requirementsGetting startedEvery Pro completes a criminal and identity background check through Checkr, our third-party provider. It's triggered after your first job — not at signup…
Need a person?
Pro Support can help with anything you can't find here.